Returns & shipping information

Returns

100% Pure New Zealand Honey Limited offers only the highest quality products. We strive to provide the best service possible and we guarantee 100% customer satisfaction. Unfortunately, due to NZ biosecurity regulations, honey cannot be imported or returned to the country once exported.

If you are dissatisfied with any product, please contact us at any time and we will replace the product, suggest an alternative, or offer a full refund of the purchase price.

We’ll notify you via e-mail of your refund once we’ve received and processed your enquiry. You can expect a refund in the same form of payment originally used for purchase within 7 days of receiving your enquiry.

Shipping

New Zealand Deliveries

All orders for delivery within New Zealand are sent by tracked courier service via NZ Post or NZ Couriers. Delivery must be to a physical address - parcels cannot be delivered to PO Boxes, Parcelpods or Private Bags. 100% Pure New Zealand Honey reserves the right to alter the method of delivery without notice.

Free shipping on orders over $130.00

Authority to Leave

Parcels may be sent with 'signature required'. We strongly recommend that you use a business address to ensure someone is available to sign for your parcel. If no one is present to take delivery, a 'card to call' will be left by the courier and you will need to contact them to arrange re-delivery.

You may provide the courier with Authority to Leave (ATL) if no one is present to receive your delivery. If you give permission for the courier to leave your parcel without being signed for, please note this in your order comments at checkout.

International Deliveries

We ship worldwide, with free shipping on orders over NZD130.

All international shipments are sent with NZ Post. Delivery times will vary based on local markets and we endeavour to complete all shipments within 6-10 working days.

Import Duties & Taxes

If you’re placing an order for delivery outside New Zealand, please be aware that customs and import regulations vary between countries. It’s your responsibility to ensure any items you order are not prohibited or restricted within your delivery country. We accept no responsibility for the refund or replacement of any items or costs related to, or resulting from, the confiscation of any goods by your country’s customs or regulatory body.

Risk & Responsibility

Unfortunately, 100% Pure New Zealand Honey cannot take responsibility for delays in delivery once it has shipped with the courier. You will be provided with a unique courier tracking ID which will provide real time online track & trace of your parcel. We will endeavour to assist with any delivery issues where possible.

In the unlikely event that your parcel is not delivered or is lost in transit, we have a flexible replace or refund policy, on a case by case basis.

For any shipping queries, please email [email protected]